Privacy Policy

Dd89 Privacy Policy — Your Information Is Safe With Us

We take your personal information seriously. Here you can find a clear and transparent overview of how dd89 collects, uses, and protects your data.

Last Updated: January 2026

This Privacy Policy applies to all services on the dd89 platform. By using our services, you are considered to have consented to the terms of this policy.

1 Introduction

Dd89 is a trusted online gaming platform serving Bangladesh and several other countries. We believe protecting your personal privacy is one of our most important responsibilities.

This Privacy Policy explains in detail what information dd89 collects, how that information is used and stored, and what rights you have over your data. Our goal is to be fully transparent about exactly what we do with your data.

By using dd89's website, mobile app, or any of our services, you agree to this Privacy Policy. If you have any questions, please reach out to our support team.

2 What Information We Collect

Dd89 collects two types of information from you — details you provide directly, and data gathered automatically while you use the platform.

Directly Provided Information

Data Type When It Is Collected Why It Is Needed
Full Name & Date of Birth At the time of registration Identity Verification & Age Confirmation
Mobile Number & Email At the time of registration Communication & Account Security
Address & Location At the time of verification Completing the KYC Process
National ID / Passport At the time of verification Fulfilling Legal Requirements
Payment Details (bKash / Nagad Number) At the time of deposit / withdrawal Processing Financial Transactions

Automatically Collected Information

  • Device type, operating system, and browser information
  • IP Address & Approximate Location
  • Session Duration & Page Visit History
  • Gaming Activity & Betting History
  • Data Collected Through Cookies and Similar Tracking Technologies

We only collect information that is necessary. No unnecessary or excessive personal data is gathered.

3 How We Use Your Information

Dd89 uses the information it collects only for specific, legitimate purposes, as detailed below:

Service Delivery & Operations

  • Creating, managing, and securing your account.
  • Processing deposits and withdrawals.
  • Keeping gaming services running smoothly.
  • Providing customer service and resolving issues.

Security & Compliance

  • Prevention of fraud, money laundering, and illegal activity.
  • Completing age verification and the KYC (Know Your Customer) process.
  • Meeting legal and regulatory requirements.
  • Detecting and preventing unauthorized access to your account.

Service Improvement & Personalization

  • Recommending games and bonuses tailored to your preferences.
  • Analyzing usage patterns to improve the platform experience.
  • Testing new features and services.

Contact

  • Sending important account-related notifications.
  • Informing you about promotions and bonus offers (if opted in).
  • Notifying you of changes to our Privacy Policy or Terms and Conditions.

4 Data Sharing & Third Parties

Dd89 never sells your personal information. However, in certain circumstances, data may be shared to meet legal or operational needs.

When Information May Be Shared

  • Payment Processor: Payment gateways such as bKash, Nagad, or Rocket receive the necessary information to process transactions.
  • Game Software Providers: Limited information is shared as necessary to operate the games.
  • Law Enforcement Agencies: We are required to provide information when compelled by a court order or government directive.
  • Anti-Fraud System: Limited information may be shared with specialized services to help prevent fraud.

All third-party providers are contractually required to maintain privacy protections equal to or greater than our own standards.

Dd89 never sells or transfers your information to advertisers, data brokers, or any other third party for commercial purposes.

5 Cookies Policy

Dd89's website and app use cookies and similar technologies to enhance your browsing experience.

What Types of Cookies We Use

  • Essential Cookies: Required for login sessions and security. The platform cannot function properly without these.
  • Performance Cookies: Anonymous data collection to understand which sections of the site receive the most traffic.
  • Functional Cookies: To remember preferences such as language settings, theme, and more.
  • Analytics Cookies: For analyzing and improving the user experience.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain platform features.

6 Data Protection Measures

Dd89 uses industry-leading security technology to keep your information safe.

  • SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
  • Firewall & Anti-DDoS: Keeping servers protected against external attacks.
  • Regular Security Audits: Third-party expert teams conduct regular system audits.
  • Least-Privilege Access Policy: Only authorized personnel are permitted to access your data.
  • Data Encryption (at rest): Sensitive data stored on servers is also encrypted.

In the event of a security incident, dd89 is required to notify affected users within 72 hours.

7 Your Rights

As a dd89 user, you have certain important rights over your own information.

Right to Access Your Data

You may request access at any time to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request that your account be closed and your data deleted, provided there are no legal obligations requiring us to retain it.

Right to Restrict Processing

You may request that your data not be used for specific purposes.

Right to Data Portability

You may request a copy of your information in a structured, portable format.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

To exercise any of the above rights, contact our support team. We are required to respond within 30 days.

8 Children's Privacy

Dd89 is an 18+ platform. We do not knowingly collect information from anyone under the age of 18.

If we become aware that information from a minor has been collected in our system, we immediately delete that data and close the associated account. If you believe a minor is using our platform, please notify us right away.

9 Data Retention Period

Dd89 retains your information for defined periods, depending on the type of data and applicable legal requirements.

  • Account Information: For the lifetime of your account and a minimum of 5 years after closure.
  • Financial Transaction Records: Up to 7 years where legally required.
  • Gaming Activity Logs: Up to 3 years.
  • Communication Records: Up to 2 years.
  • Identity Verification Documents: Up to 5 years after account closure.

Once the retention period expires, data is securely deleted or anonymized.

10 Policy Updates & Contact

Dd89 may update this Privacy Policy as needed. For significant changes, you will be notified via your registered mobile number or email. Continued use of the platform after any changes constitutes acceptance of the revised policy.

For any questions about our Privacy Policy, contact our 24/7 support team. Email: [email protected]

We Are Committed to Protecting Your Privacy

The Core Pillars of dd89's Data Protection

Strong Encryption

Every data transfer is secured with 256-bit SSL encryption — the same banking-grade standard used to keep your information safe at all times.

KYC Verification

Every user's identity is verified through an internationally recognized KYC process, which protects your account from unauthorized use.

No Sale of Personal Data

Dd89 never sells your information to third parties. Your data is used solely to deliver our services — never for advertising or commercial purposes.

Regular Security Audits

Regular system audits are conducted by independent security experts. Any vulnerabilities identified are resolved promptly.

Transparent Policy

We believe you have the right to know. That's why our Privacy Policy is written in plain, straightforward language — no legal jargon required.

24/7 Support

Our support team is available around the clock to help with any privacy-related concerns. We'll get back to you promptly.

Safe & Trusted

Start Playing on dd89 With Your Privacy Protected

Dd89 is one of Bangladesh's most trusted gaming platforms. Our strict privacy policy and advanced security measures keep your data and account protected at all times.

  • Personal data is never sold
  • Banking-grade SSL Encryption
  • Right to access and delete your data at any time
  • 24/7 Support in Bengali

Get Started Now

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